OUR FIRMS TERMS OF BUSINESS
The Financial Conduct Authority (FCA) is the independent watchdog that regulates Financial Services and General Insurance. It requires us to give you this document. Please use this information to decide if our services
are right for you. Effective from 1st August 2023 these Terms of Business supersede all previous Terms of Business. Please keep this with your policy. Proceeding with a quotation or Renewal implies your
acceptance of our Terms of Business.
Priory Insurance Brokers Ltd, 4 Fairland Street, Wymondham, Norfolk, NR18 OAN are authorised and regulated by the Financial Conduct Authority. Our registration Number is 300596. Our permitted business is arranging general insurance contracts. We are also authorised and regulated to carry on credit broking. We can be contacted: Tel 03453 304305 or Email enquiries@prioryinsurance.co.uk You can check this on the FCAs Register by visiting the FCAs website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.We are an independent insurance broker. As we are not tied to any one insurance company we are able to offer products from a range of Insurers in order to find the most suitable product for you, price alone will not always be the best policy. A written list available upon request. For the following classes of products we use single providers :- Insure daily via our website uses Markerstudy Insurance Ltd only . Our Motor and Household Legal Expenses product is only provided by BD Elite Ltd and underwritten by Financial & Legal Insurance Company Ltd. Our Home Emergency cover is only provided by BD Elite Ltd and underwritten by Am Trust Europe Ltd. Our Loss Recovery Insurance is only provided by Lorega Ltd and underwritten by Tokio Marine.
OUR SERVICES
We offer a full range of insurance products, advice, information and claims service. In respect of any advice we give you in connection with any policy, we act as your agent. In respect of collection of any money, we hold all client funds in non-statutory account for your protection.
Under the terms of our client bank account (which has been set up in accordance with strict rules laid down by the FCA), we are required to inform you that we may use your individual premium to settle premiums due under other policies (including those payable by other clients). We are the Agent of Insurers for the purpose of collection of certain premiums. We may on occasions place business through another FCA regulated intermediary in which case premiums will be passed to that intermediary for payments to the Insurer. We are also a credit broker in that we introduce those wishing to pay by instalments to firms that are able to lend money under a regulated credit agreement by way of business. We will advise our clients on their insurance needs from information they provide to us. We will arrange insurance cover in accordance with our clients requirements with a single insurer, an insurer with support from other insurers or a panel of insurers we have selected. We will help our clients with any changes to such insurance cover that they wish to make. We will assist our clients with claims on insurance polices that they have arranged through us.
OUR COMMITMENT TO YOU
We will aim at all times to conduct our business with utmost good faith and integrity.
We will ensure that our internal affairs are organised and controlled in a responsible manner and that our staff are competent, suitable and adequately supervised. We will maintain a system of internal accounts to ensure that our clients monies are kept separately, from our own.
We will try our very best to satisfy the insurance needs of our clients and to place their interests before all other considerations. Subject to these requirements we have proper regard for others. If we become aware that there is any actual or possible conflict of interest, we will tell our clients of this, advise them of their options and act upon their instructions. When we are providing a quotation for a contract of insurance we will take due care to make sure of its accuracy and that we can place it at the price quoted. We will tell our clients the name of the insurer. If this information changes we will inform our clients at the soonest possible opportunity. If we intend to make any charges to our clients, which is in addition to the insurance contract with their insurers, we will disclose and identify this sum before you enter into the contract.
QUOTATIONS
Quotations are valid for a period of 7 days but maybe extended upon request. Summaries of policy cover provided by us are for Information purposes only and do not form part of the contract of insurance. For full details of policy cover, you should refer to the policy document and schedule of insurance or summary of policy cover provided by insurers. Customers are entitled to a new policy document at each renewal from the Insurers, upon request.
CONFIRMATION OF COVER
As soon as is practical after we have effected an insurance contract, we will write to our clients to confirm the type of insurance cover and outline the terms of the insurance which has been arranged. In respect of motor insurance this may take the form of a Road Traffic Act covernote or Policy documents.
We will liase with insurers to send to our clients, unless one is not required a policy document as soon as possible. This document will set out the various terms, conditions and exclusions relating to the cover arranged. This should be read carefully and understood.
We recommend to our clients that they read and check all confirmation of cover documents, policies and any other documents to make sure that their requirements have been met. If any amendment is necessary we must be informed immediately. We suggest that our clients keep all confirmations of cover and policy documents for as long as a claim is possible under the insurance policies. A specimen of any policy is available at any time upon request.
PREMIUM PAYMENT
Payment of the full anticipated annual premium is due when the insurance contract has been effected, including Insurance Premium Tax at the prevailing rate. We accept payment of insurance premiums by cheques/postal orders and most major credit/debit cards. We can offer a monthly instalment facility through credit providers to customers, for which an instalment application form for credit will be completed. We will advise you of the date payments are due and the charges involved. In the event of a payment not being made or met we reserve the right to cancel all policy cover after providing you with a Seven Day Cancellation Notice at your last address known to us. In the event of cancellation under these circumstances, we reserve the right to retain any credit allowed by the Insurers. Cancellation of the insurance policy will mean there is no cover in force should a claim occur. If payments are made using the insurance company's credit scheme or a separate finance company then any queries must be directed to the insurance company or finance company, as the agreement is between you and them. In these circumstances we cannot accept any responsibility for premium default as the Insurers impose their own cancellation conditions. You have the option of sourcing your own credit agreement. You should read carefully any application for the payment of premium by instalments and ensure you are fully aware of its consequences.
COMPLAINTS
It is always our intention to provide a first class service. However, if you have cause for complaint you should in the first instance, contact Mark Whitmore, Complaints Manager. We will supply you with a copy of our complaints procedure upon receipt of a complaint or at any time upon request. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service -
https://www.financial-ombudsman.org.uk. Alternatively other out of court complaint and redress procedures may be available.
We will, within 5 working days, provide you with an acknowledgement of the complaint and details of who will be handling it together with a copy of our complaint handling procedure.
OUR REMUNERATION/CHARGES
We receive commission from the premiums that you pay to us. We may also receive remuneration from credit providers. We shall only withdraw commission after we have received the premium from you, and in accordance with FCA regulations and agreement that we hold with insurers.
We may retain interest/investment income on premiums paid to us by our clients. Disclosure of Commission will be made upon request.
Our administration charges are as follows: -
| CANCELLATION |
£50.00 |
| DUPLICATE DOCUMENTS |
£15.00 |
| PREMIUMS UNDER £500 PER ANNUM |
£50.00 |
| POLICY ALTERATIONS - CONSUMER CUSTOMERS |
£25.00 |
| POLICY ALTERATIONS - COMMERCIAL CUSTOMERS |
£35.00 plus 20% of the premium. |
In addition fees may be charged for specialist services/policies, details of which will be provided at the time of the quotation.
Any refund in premium allowed by the insurers will be subject to the administration charge after deduction of the insurer commission.
By accepting these Terms of Business, you agree these terms.
CANCELLATION RIGHTS
These vary dependant upon the policy type/insurer. Consumer customers buying most insurance will be entitled to a 14 day cancellation period, although Insurers and ourselves can charge a reasonable sum for any cover provided. For policies under 1 month duration (such as travel policies) there is no right to cancel.
CONSUMERS (Individuals buying insurance wholly or mainly for purposes unrelated to their trade, business or profession ) YOUR DUTY TO PROVIDE INFORMATION
It is your duty to take reasonable care to answer all questions honestly and to the best of your knowledge. If you do not, your insurance policy may be cancelled or treated as if it never existed or your claim may be rejected or not paid in full. It is important that all statements you make on proposal forms, claim forms and other documents are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any of the questions are true and accurate before signing the document. Failure to provide requested information to your Insurers could invalidate your insurance cover and mean that part or all of a claim may not be paid.
NON CONSUMER CLIENTS (e.g.Commercial Clients) FAIR PRESENTATION OF RISK
It is your statutory duty before entering into a contract of insurance, prior to an alteration and at renewal to make a fair presentation of the risk to be insured and to ensure that information is provided in a clear and accessible format. Once we have collated the information about the risk, copies of the information will be sent to you for checking. Where practical every material circumstance should be disclosed. We will expect firms to make reasonable enquiries and proactively gather information, however where this is not practical, you must make us aware, as your insurance broker, that further enquiries are needed to accurately underwrite the risk. Any questions put to you in a proposal form or otherwise must be answered honestly, accurately and in good faith.
CLAIMS
Any claim or possible claim must be reported immediately. Any delay in the notification of a claim or possible claim to your Insurers may entitle them to deny claims.
You should refer to your Insurers Policy or Information Sheet for claims procedures and telephone numbers.
YOUR PROTECTION
We maintain Professional Indemnity Insurance Cover in excess of FCA requirements.
We only seek insurance from Insurers that meet our minimum financial guidelines for usage, unless we receive instructions from our clients to the contrary. However, we cannot and do not guarantee the solvency or continuing solvency of any Insurer used and you should note that the financial position of an Insurer could change after cover has been incepted.
CONFIDENTIALITY (how we use your information)
All personal information about you will be treated as private and confidential. We are registered with the ICO as a Data Controller. We undertake to comply with the General Data Protection Regulation (GDPR) in all our dealings with your personal data. Your personal information will be kept secure. If you require more information on how we use your personal data, please refer to our privacy notice.
CLAIMS AND UNDERWRITING EXCHANGE REGISTER AND MOTOR INSURANCE ANTI-FRAUD REGISTER
Insurers pass information to the Claims and Underwriting Exchange Register operated by Database Services Ltd and the Motor Insurance Anti-Fraud Register compiled by the Association of British Insurers. The objective is to check information provided to prevent fraudulent claims. Motor insurance details are also added to the Motor Insurance Database operated by the Motor Insurers
Information Centre (MIIC) which has been formed to help identify uninsured drivers and may be accessed by the Police to help confirm who is insured to drive. In the event of an accident, this database may be used by Insurers, MIIC and the Motor Insurance Bureau to identify relevant policy information. Other insurance related databases might also be added in the future.
CUSTOMER CODE PRIVATE & COMMERCIAL
We offer a wide range of insurance products for Consumer and Commercial customers.
GENERAL DEALINGS
We wish our clients to give us instructions in writing to avoid possible disputes, but will however accept oral instructions of which a record will be kept upon your file. It is important that you advise us immediately of any alteration or adjustment in order that we may advise your Insurers, so that the correct policy cover remains in force. It also allows us to ensure that the best possible quotation at renewal or recommend a transfer of Insurers mid-term if required. Telephone calls may be recorded or monitored for information purposes.
FINANCIAL COMPENSATION SCHEME (FSCS)
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This is dependent on the type of business and circumstances of the claim. Most insurance contracts are covered for 90% of the claim. Further information about the compensation scheme is available from the FSCS at www.fscs.org.uk or by calling 0800 678 1100. Our Terms of Business is subject to English law.
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